We are planning an enormous group journey (12-14) in March. I am coordinating it and was recommending to the others we keep at the Flamingo because of its location and my good experiences there up to now. Instead, we are going to stay elsewhere (Harrah’s, New York, etc) related in worth however a lot cleaner and never in such a state of dis-repair. Next time we will stay at a sister-property like Harrah’s or the Linq. Something comparable in worth but wanting much better. Until some adjustments happen, I is not going to recommend this place to anybody. I did discover that a few of the buttons int he hallways for the elevators didn’t work.
However, I did name about the lack of scorching water and somehow they made some adjustment and obtained the water hotter within a few hours. I didn’t complain in regards to the other things within the room. This enterprise uses instruments provided by Tripadvisor to encourage and collect guest evaluations, together with this one. Thank you for taking the time to share your expertise with us, John! We cannot wait to welcome you again for another nice time at Flamingo Las Vegas soon.
I inform the worker that we need to communicate to the supervisor, and gesture to the blonde girl that was identified to us, but she sees me, activates her heel and walks the other means. We inquired what could be carried out relating to the TV issue and she provided to “improve us” to a room with an analogous view. I known as the customer service line as quickly as extra to see if there was ANYONE else that I could speak to and all I received back was an unapologetic, monotone, lady that offered to file a grievance for me. We waited the rest of the night for the Engineering Manager to indicate up with his “clarification or apology” but you guessed it, no show.
Stayed here Halloween weekend for the When We Were Young Festival. Paid for a king bed with a High Roller view. Arrived after 10 PM on a Thursday night time and still needed to wait in line for nearly an hour to use a self examine in kiosk. Initial impression was the room was very nice dirty rpulette but the TV didn’t work. We had been advised to check in w the front desk in the AM, which we did. They asked if it was ok to enter the room whilst we were gone for the day, sightseeing.
We gave the OK but my husband took photos of all of our stuff before we left. I tried to call the customer service quantity but was informed that they were out of the US and I wanted to talk to someone on website. So, you guessed it, we waited within the line, tried to maintain calm and hopeful that somebody would make it proper in the end. My husband also tried to talk to Caesar’s Rewards, , and they only pointed out what the supervisor seemed like so we could ask to talk to her as soon as we made to the entrance of the line.
This isn’t the Flamingo I truly have stayed at and enjoyed up to now. Thinking we would not be within the room much, we decided to just make-do. When we woke Monday I wanted to leap int he shower. Water barely warmed up, so I took a fast one. I do not normally name and complain as a outcome of I don’t want them considering I am in search of any freebies.
We respect you taking the time to supply your suggestions, Timgerkman2021. We respect you taking the time to supply your feedback, Saleslady730. We respect you taking the time to offer your feedback, Katie. Roulette dealer was mean and took her sweet time rearranging chips. Other folks walked away from the desk as a result of her terrible angle. This was my third and last time staying at the flamingo.
So we known as all the method down to the front desk to allow them to know, to no avail bc they did not present or contact us back either. The “grievance name” received by way of to someone, the next day about 24 hours later and provided us a $50 food credit to any of their Caesar’s owned restaurants. WHAT A JOKE. Of course upon checkout, there wasn’t an actual particular person to fulfill with and we could not probability missing our flights over one other disappointing customer service expertise, so we had been compelled to used the self kiosk to check out. We will NEVER advocate the Flamingo to anyone for something. We appreciate you taking the time to provide your suggestions, Lisa. Your comments have been shared with the appropriate group for their enter and a spotlight. We worth your patronage and hope to look forward to welcoming you again.
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